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de-zhao cai
Rua De Nam Keng, Nova City Torre 12, 20-Andar-F
Taipa, N/A, 0
Macau
The place where the Customer counts. Free thoughts on CRM, Business and the next big thing. A new paradigm for Customer Service is increasingly leading the way during the last weeks. A paradigm which is based on the new Internet of Things. Revolution and that has begun to stimulate the curiosity of different people working on this topic. A Gartner Research VP, has published an interesting post.
Exploring Research and Analysis Best Practices to Better Understand Customer Behavior. July 31, 2008 by customerknowledge. Training users and having wiki events will increase the chances of success;.
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How to strengthen customer relationships using social media. Social media is critical to improve customer satisfaction and improving customer retention. Customer expectations across all markets are rising rapidly as social media becomes the default channel to communicate, especially amongst younger, digitally savvy, mobile consumers. Remember everything said will be online forever.